Download issue and current status.

Some users are getting empty or incorrect exports:

Black images for JPG or fully transparent images for PNG. We're still investigating the issue.

Please contact us and add the following information: Your device specifications, browser and if you used the Canva app or the web app version.

You can always try the web app should something go wrong in Canva.

Support

Need help, found a bug, or have a question? Send us a message and we’ll reply by email.

Tell us what’s going on and include any details that help (device, browser, steps, ...).